Returns

EXCHANGES & RETURNS:

  • Returns and exchanges will only be accepted if the item is in brand new condition. Products must have all of its parts, hangtag, plastic protectors and arrive in a box.
  • Items eligible for a return or exchange must be within 30 days of delivery. 
  • Items sent back with signs of wear will be returned to sender. 
  • Please allow up to 10 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed. 
  • International customers are responsible for all shipping costs to and from our facility. Please reach out to our customer service team to initiate an international return or exchange. 

Please reach out to our customer service department at info@dukapgear.com or call us toll free 1-844-5546872 with any questions. 

FAQs

I don't have a return label – what should I do?

Easy. Once you contact us and your return is approved you will receive a RMA# along with a shipping label. Products received without the Authorization number will not be processed.

When will I get my refund?

Once we’ve received and processed your return, we will issue your refund to the original payment method within two business days.

Can I exchange my order?

Yes. If you’d like to exchange your DUKAP order for a different size, color or collection, please give us a call at 1-844-5546872. 

Can I just request a part ?

Yes. Please email us at info@dukapgear.com with your invoice number, images of the problem and a brief message explaining the problem so we can send you the part if you qualify under our terms and warranty conditions